Frequently Asked Questions (FAQ)
Plexus General Trading Limited – Your Trusted Supplier of Natural Minerals
What does Plexus General Trading Limited specialize in?
We specialize in the global sourcing and supply of natural minerals including Gold, Diamonds, Cobalt, Columbite, and Tantalite. We cater to international buyers with a focus on quality assurance, ethical sourcing, and professional service.
Where are your offices located?
Our key offices are located in Turkey and the United Kingdom to serve our global clients efficiently.
🇹🇷 Turkey Office: Yeni Mahalle, İsmet İnönü Blv. 33010 Akdeniz/Mersin, Türkiye
🇬🇧 UK Office: 3rd Floor, 14 Castle Street, Liverpool, United Kingdom
How can I place an order or make an inquiry?
You can contact our logistics and sales teams directly through WhatsApp or phone at:
📞 Turkey Office: +90 535 409 77 30
📞 UK Office: +44 75 75 80 79 81
Alternatively, you can reach out via email or through our website contact form.
Do you offer international shipping?
Yes, we ship globally. We provide air and sea freight options, with full documentation, insurance, and tracking for all shipments. Our logistics team ensures a smooth and timely delivery to your chosen destination.
Is your company licensed and compliant with international trade laws?
Absolutely. We are a fully licensed trading company and comply with all relevant export regulations and international standards, including KYC, AML, and customs documentation.
How do you ensure the quality of your minerals?
All products undergo thorough inspection and certification. We provide Assay Reports, Certificates of Origin, and Quality Assurance documents with every shipment. Our team works only with trusted mines and verified suppliers.
What payment methods do you accept?
We accept secure international payments including Bank Wire Transfer (SWIFT), Letters of Credit, Telegraphic Transfer, and Escrow services. Cryptocurrency options are also available on request.
Can I visit your facilities or arrange a physical inspection?
Yes, clients are welcome to schedule visits to our facilities or request third-party inspections. We maintain transparency and open communication throughout the transaction process.
Do you work with both small and bulk buyers?
Yes. We work with clients of all sizes—from small-scale buyers and retailers to large industrial and government contracts. Whether you need 1kg of gold or 50 tons of cobalt, we’ve got you covered.
Why should I choose Plexus General Trading Limited?
We offer reliability, transparency, competitive pricing, and global logistics support. Our reputation is built on trust, timely delivery, and quality products—making us the preferred partner for mineral sourcing worldwide.
What are your minimum order quantities (MOQ)?
Our minimum order quantities vary depending on the mineral product. For example, Gold and Diamond purchases may start from 1 kilogram or 100 carats respectively, while industrial minerals like Tantalite, Columbite, or Cobalt are available from 5 metric tons and above. Custom volumes can be discussed based on buyer needs.
What documents do you provide for transactions?
We provide complete documentation including Certificate of Origin, Assay Report, Packing List, Commercial Invoice, Export License, and Bill of Lading. For diamonds and gold, we also include Kimberley Certification and Refinery Assay Reports where applicable.
What payment terms do you offer?
Our standard payment terms are Bank Wire Transfer (SWIFT), Letter of Credit (LC), or Escrow depending on the size of the transaction. A deposit is often required before shipment, with the balance payable against shipping documents or after inspection at the destination, based on mutual agreement.
Can buyers inspect the goods before payment or shipment?
Yes, we offer full inspection options. Buyers can appoint their own third-party inspectors or request a video/live inspection before payment. On-site visits to our warehouses or bonded storage facilities can also be arranged upon request.
How long does it take to process and ship orders?
Once the agreement is signed and initial payment is received, we typically process and ship mineral orders within 7 to 14 business days. Delivery timelines depend on destination country, shipping method (air or sea), and customs clearance.
Do you handle international shipping and customs?
Yes. We provide end-to-end logistics solutions including international shipping, export documentation, and customs clearance support. We work with reliable freight forwarders and shipping partners to ensure your cargo arrives safely and on time.
Are your prices negotiable?
Yes. While we offer competitive market rates, prices may be negotiated depending on volume, payment terms, destination, and frequency of orders. Bulk buyers and long-term clients enjoy favorable pricing and flexible terms.
Do you buy minerals from other suppliers or mines?
Yes, we are also active buyers of Gold, Cobalt, Tantalite, Columbite, and Diamonds. Sellers must provide valid documentation, product samples or assay results, and be open to KYC and compliance verification.
What quality control measures do you implement?
We only work with verified mines and certified refinery partners. All goods undergo laboratory testing and certification to meet international quality standards. Buyers receive full quality documentation with every order.
How can I initiate a transaction or receive a quotation?
Simply contact our sales or logistics team via WhatsApp or email. Provide details such as product type, quantity, destination port, and preferred terms. We will respond with a tailored quotation and terms of trade within 24 hours.
What payment methods do you accept?
We accept several secure payment methods including Bank Wire Transfer (SWIFT), Letter of Credit (LC), Escrow Services, and, in some cases, partial Cash on Delivery (COD) for verified clients. All transactions are processed through our authorized financial channels to ensure transparency and safety.
Do you require an advance payment?
Yes. In most cases, we require an advance payment (typically 30% to 50% of the total invoice value) to initiate processing, reservation, and logistics. The balance is usually payable upon shipment or against the Bill of Lading and other relevant documents.
Can I pay upon delivery?
For high-value minerals like Gold and Diamonds, we may offer flexible terms such as payment upon arrival at a secured facility, depending on buyer verification and agreement. For new clients, full or partial payment before shipment is generally required.
Are payments refundable?
Deposits are non-refundable once production or shipment has started, unless otherwise stated in the contract. Refunds due to quality disputes or contract termination are subject to our sales agreement and must be mutually negotiated.
How is the total payment amount calculated?
The total payment includes the product cost, documentation fees (if applicable), insurance (upon request), freight charges, and any agreed inspection or handling fees. A pro forma invoice is issued detailing the breakdown before any transaction begins.
Do you provide official receipts and invoices?
Yes. All transactions are accompanied by an official commercial invoice, payment receipt, and any other financial documents required for record keeping and customs purposes.
What currencies do you accept?
We primarily transact in U.S. Dollars (USD), but we may accept other major currencies such as Euro (EUR) or British Pound (GBP), based on client preference and agreement.
Can payment be made in installments?
For large orders and long-term contracts, installment payments may be arranged. These terms are subject to negotiation and are included in the signed purchase agreement.
Who do I contact for payment-related queries?
For any questions related to payment, invoicing, or financial documents, please contact our finance or sales department via:
🇹🇷 Turkey Office
📍 Yeni Mahalle, İsmet İnönü Blv. 33010 Akdeniz/Mersin, Türkiye
📞 WhatsApp/Phone: +90 535 409 77 30
🇬🇧 United Kingdom Office
📍 3rd Floor, 14 Castle Street, Liverpool, United Kingdom
📞 WhatsApp/Phone: +44 75 75 80 79 81